Terms & Conditions

 

Our Contract:

If you place an order online to purchase a product from MNC, your order represents an offer to us to purchase a product that is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract. You warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

 

Description of Goods:

We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct at the time when the relevant information was entered into the system. Whilst we endeavour to provide up-to-date images of individual products, for a minority of items such as high print volume books, stock images may be used. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

 

Delivery:

Due to the implementation of cross-border VAT sales to the EU from the UK on July 1 2021, we’re very sorry but we are currently unable to ship or sell any Pre-Loved, Sourced by MNC or MNC Unwrapped products to any EU addresses.

 

MNC offers a standard UK delivery charge of £3.95 on all orders containing second-hand, donated products or Sourced by MNC products sent by Royal Mail, with the exception of high-value or bulky items, which incur a mandatory courier charge.

 

We aim to dispatch all items within ten working days of your order being received.

 

Cancellation & Returns:

We offer a 28-day no-quibbles returns policy, which begins from the date you received the goods. You have 14 days from receipt of your item to notify us you wish to return it, then have 14 days from notifying us to return the item. Alternatively, you can just return the item within 28 days without contacting us first. If you contact us outside of the 14-day period or fail to return the item to us within 28 days we will not refund the order (unless defective/damaged). All unwanted goods should be returned in a resaleable condition. This does not affect your statutory rights. For more information on your statutory rights please visit www.consumerdirect.gov.uk.

When you send your item back to us, we will process the returned item and offer you the choice of a replacement (excluding second-hand goods, which are unique) or a refund.

If you request a refund we will refund the full price of the goods, including any mandatory delivery charges incurred. If your order included more than one item, you will only receive a refund of the delivery cost if you return all items within that order. Please be aware that any voluntary delivery contribution that is made is a charitable donation and will not constitute a delivery cost capable of being refunded.

You will receive notification via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase.

Privacy:

When submitting your order, you are agreeing to the purchase of goods and to allow MNC to use your personal data for the purpose of supplying the goods. We will never use your details for marketing purposes nor will we pass on your details to any other person or organisation.

 

Losses:

 

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss even if the loss was reasonably foreseeable to both you and us when you commenced using the website or when the contract for the sale of goods was formed. However, MNC does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

 

Alteration of Service or Amendments to the Conditions:

 

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

 

Events beyond our reasonable control:

 

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Data Protection

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Payment

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Return

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